Frequently Asked Questions

Choose your bouquet, select the size you'd like, add it to your cart and check out. You can pay securely by bank card or by bank transfer.

We accept Visa and Mastercard through our secure payment platform, as well as bank transfers. Online payment is secured with SSL — no banking details are stored on our servers.

You can cancel your order free of charge within 2 hours of confirmation. After that, please contact customer service and we'll look at the available options.

We deliver to Casablanca, Rabat, Marrakech and many other Moroccan cities. Same-day delivery is available for orders placed before 4 PM in the cities we serve.

Delivery is 30 MAD in the cities we serve, and free on orders from 500 MAD. See our Delivery page for details.

Yes — at checkout you can select a delivery slot (morning, midday, afternoon or evening), subject to availability in your city.

Yes, we deliver 7 days a week including weekends and holidays. Orders for holidays should be placed the day before, before 6 PM.

Our fresh flowers last 7 to 14 days on average with proper care. Follow the care advice on each product page to maximize your bouquet's life.

We do our best to faithfully reproduce each arrangement. Depending on the season and flower availability, slight variations may occur — but the spirit and quality of the bouquet are always guaranteed.

Yes — contact us for personalized arrangements for weddings, corporate events or special occasions. Our florists will be delighted to create a unique arrangement for you.

After your order is confirmed, you'll receive an email with a tracking link. You can also track your order in real time from the Track Order page.

Reach us by email at contact@bouquets.ma, by phone or WhatsApp at +212 707 072 558 (Monday to Saturday, 9am–7pm), or through our contact form.

Your satisfaction is our priority. If your bouquet doesn't meet your expectations, contact us within 24 hours with a photo and we'll find a solution: replacement or refund.